Accessibility Statement
Accessibility Statement
Last Updated: February 2, 2026
At WATCHBRICK MOD, we are committed to ensuring digital accessibility for people of all abilities. We strive to create an inclusive online experience and to make our website usable and accessible to everyone.
Accessibility is an ongoing priority for us, and we continually review and improve our website to provide equal access to information, products, and services.
Our Commitment
We aim to provide a website that is accessible to the widest possible audience, regardless of technology or ability.
To support this goal, we work to align our website with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These internationally recognised guidelines explain how to make web content more accessible for users with visual, auditory, physical, cognitive, and other disabilities.
By following these standards, we aim to deliver a better, clearer, and more user-friendly experience for all visitors.
Accessibility Features on Our Website
To promote an inclusive online environment, we have implemented the following accessibility measures:
Keyboard Navigation
Our website is designed to be fully navigable using a keyboard alone, including Tab, Enter, and Arrow key controls.
Alternative Text for Images
Meaningful images include descriptive “alt text” to ensure that screen reader users can understand visual content, including product images and interface elements.
Colour Contrast & Readability
We aim to maintain strong colour contrast between text and background elements to support users with low vision or colour blindness.
Clear Structure & Headings
We use logical heading hierarchies (H1–H6) and structured page layouts to assist screen reader users in navigating content effectively.
Responsive Design
Our website is designed to function correctly across a wide range of devices and screen sizes, and to remain usable when zoomed up to 200% without loss of content or functionality.
Current Accessibility Status
We strive for full WCAG 2.1 AA compliance. However, accessibility is an ongoing process.
Some third-party tools, plugins, or embedded content may not yet fully meet accessibility standards. We are actively working with service providers to improve these areas wherever possible.
Technical Specifications
The accessibility of our website relies on the following technologies to work effectively with browsers and assistive technologies:
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HTML
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CSS
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JavaScript
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WAI-ARIA
These technologies are used in accordance with current accessibility best practices.
Feedback & Support
We welcome feedback from our users and are committed to addressing any accessibility barriers you may experience.
If you encounter any difficulty accessing information or completing an action on our website, please contact us and we will do our best to assist you or provide the information in an alternative format.
Email: support@watchbrickmod.com
Phone: +61 7 2142 8784
Live Chat: Available on our website
Business Hours:
Monday – Friday
10:00 AM – 7:00 PM (AEST – Australian Eastern Standard Time)
Typical Response Time: 24–48 hours
Business Information
Trading Name: WATCHBRICK MOD
Ongoing Improvements
We are committed to continuous improvement of our digital accessibility. This statement will be reviewed and updated regularly as our website evolves and accessibility standards develop.
Approval
This Accessibility Statement has been reviewed and approved by the management of WATCHBRICK MOD on February 2, 2026.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Where do you ship and will I pay duties?
We ship internationally to most countries using DHL Express.
All Watchmods timepieces are hand-assembled in our Hong Kong workshop and shipped directly from Hong Kong to your delivery address.
Import duties, taxes, and customs fees (if any) are determined by your local customs authority and are the responsibility of the customer. These charges vary by country and are not included in the product price.
We declare shipments accurately and provide full tracking information so you can monitor your delivery every step of the way.
When will my order be shipped?
Each watch is hand-assembled to order in our workshop.
Our typical production time is 4–6 business days before shipping.Once your watch is completed and quality checked, it will be dispatched via DHL Express, and you will receive a tracking number by email. Shipping Policy
Where do you ship from?
We are an Australian-owned brand. To ensure the highest craftsmanship, our primary workshop is in Hong Kong.
This strategic location allows us to work closely with elite suppliers, ensuring every watch is hand-assembled and regulated by our team. Unlike generic drop-shippers, we personally vet every build before global shipping.
How long does shipping take?
We ship all orders using DHL Express.
Delivery typically takes 4–8 business days after your order has been dispatched.
Once shipped, you will receive a tracking number so you can follow your delivery in real time.
Why does my DHL tracking only show “Shipment information received”?
This status may appear shortly after dispatch. Your parcel has already been handed over for export processing, but because we ship orders in bulk through our logistics partner, it can take a few days before DHL performs the first scan and updates tracking details.
This is normal, especially during peak seasons or when the Hong Kong hub is experiencing high volume. Once DHL completes the initial scan, tracking will update and move normally.
What is your return policy?
We offer a 30-Day Return Window on eligible products.
Returns are always accepted for manufacturing defects, faults, or incorrect items. In these cases, we will provide a repair, replacement, or refund.
To start a return, contact us at Support@watchmods.com.au for approval. Return and Refund Policy
Orders
Below are some of are common questions about orders
What payment methods do you accept?
We accept Visa, Mastercard, AMEX, Apple Pay, Google Pay, Shop Pay.
All payments are securely processed through Shopify’s ShopPay System, ensuring safe and encrypted transactions.
What comes with my order?
Each WatchMods timepiece includes a premium protective box, warranty documentation, and a complimentary adjustment tool kit.
How do I contact support?
Use our contact page or email us at Support@watchmods.com.au. Our team replies to most queries within 1–2 business days.
Products
Below are some common questions about our products
What is a Custom Seiko Mod Watches ?
A Custom Seiko Mod Watch is a timepiece built using high-quality aftermarket components and a reliable Seiko-compatible movement such as the NH35, NH34, or VK63.
Each watch is individually hand-assembled to create a unique design that is not available as a standard factory model.
Disclaimer: Watch Mods is an independent brand and has no affiliation with Seiko or any other manufacturer.
How long does it take to build a mod watch?
Every watch is hand-assembled to order.
Our typical build time is 4–6 business days, followed by full quality checks before dispatch.
Do you provide a warranty?
Yes. All watches come with a 12-month mechanical warranty covering movement and assembly defects.
This does not include normal wear, accidental damage, or water misuse.
Are the watches water-resistant?
Most models are rated at 3ATM, suitable for daily wear and light splashes.
They are not designed for swimming or diving unless specifically stated.