Payment Policy
Payment Policy – WATCH MODS
Last Updated: February 2, 2026
At WATCHBRICK MOD, we aim to provide a secure, transparent, and seamless payment experience for all customers. This Payment Policy explains the payment methods we accept, how payments are processed, and how your payment information is protected.
Payment Processing Platform
All payments on our website are securely processed through Shopify Payments, a PCI-DSS compliant and industry-trusted payment gateway.
By using Shopify Payments, we ensure that all transactions are handled through a secure and fully encrypted payment infrastructure.
Accepted Payment Methods
We currently accept the following payment methods through Shopify Payments:
Credit & Debit Cards
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Visa
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Mastercard
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American Express
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UnionPay
Digital Wallets
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Apple Pay
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Google Pay
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Shop Pay
All orders must be paid in full at the time of purchase before they can be processed.
Currency and Pricing
Prices on our website may be displayed in your local currency based on your location, device settings, or selected shipping destination.
At checkout:
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The final amount payable will be shown clearly in the applicable currency
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Currency conversion rates are determined by Shopify Payments at the time of transaction
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The amount shown at checkout is the total price charged by WATCH MODS
The price charged by WATCH MODS includes the product and shipping only and does not include any potential import duties, customs fees, VAT, GST, or local taxes that may be required by the destination country. Any such charges are the responsibility of the customer.
No Hidden Fees
WATCHBRICK MOD does not charge any additional:
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Payment processing fees
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Administrative fees
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Handling surcharges
The total amount displayed at checkout is the final amount you will pay to us.
Payment Security & Data Protection
Your security is our highest priority.
All transactions are protected by:
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SSL Encryption to safeguard your personal and payment information
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PCI-DSS Compliant Processing through Shopify Payments
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Secure tokenised transactions – your full card details are never stored on our servers
WATCH MODS does not store or have access to your complete credit or debit card information at any time.
Payment Authorisation & Verification
All payments are subject to authorisation by your bank or payment provider.
To protect against fraud, orders may undergo additional verification checks. WATCH MODS reserves the right to:
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Request further confirmation of payment details
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Hold or review orders flagged as high-risk
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Cancel orders that cannot be properly verified
Orders will only be processed after successful payment authorisation.
Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation email containing your order number and payment details.
If you do not receive this confirmation within 24 hours, please contact us at:
Failed or Declined Payments
If a payment attempt is declined:
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The order will not be completed
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You may attempt payment again using an alternative method
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WATCHBRICK MOD has no control over decisions made by banks or payment providers regarding declined transactions
We are not responsible for delays or non-delivery caused by payment authorisation failures.
Billing Information Accuracy
Customers are responsible for providing accurate and up-to-date billing information.
Incorrect or incomplete details may result in:
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Payment failure
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Order delays
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Order cancellation
WATCH MODS is not liable for issues arising from inaccurate information provided at checkout.
Refunds and Payment Reversals
Approved refunds are always issued to the original payment method used at checkout.
Refunds are processed in accordance with our Return & Refund Policy. Processing times may vary depending on your bank or payment provider.
Payment Disputes & Chargebacks
If you experience any payment-related issue, please contact us first so we can resolve it promptly.
Unjustified or fraudulent chargebacks may result in:
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Order cancellation
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Account review
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Restrictions on future purchases
We are committed to resolving legitimate payment concerns in a fair and timely manner.
Third-Party Payment Providers
Payments processed through Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay, and Shop Pay are subject to the respective terms and conditions of those providers.
WATCH MODS is not responsible for errors, outages, or disputes caused by third-party payment services.
Contact Us
If you have any questions regarding payments or billing, please contact:
Email: support@watchbrickmod.com
Live Chat: Available on our website
Response Time: 24–48 hours
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Where do you ship and will I pay duties?
We ship internationally to most countries using DHL Express.
All Watchmods timepieces are hand-assembled in our Hong Kong workshop and shipped directly from Hong Kong to your delivery address.
Import duties, taxes, and customs fees (if any) are determined by your local customs authority and are the responsibility of the customer. These charges vary by country and are not included in the product price.
We declare shipments accurately and provide full tracking information so you can monitor your delivery every step of the way.
When will my order be shipped?
Each watch is hand-assembled to order in our workshop.
Our typical production time is 4–6 business days before shipping.Once your watch is completed and quality checked, it will be dispatched via DHL Express, and you will receive a tracking number by email. Shipping Policy
Where do you ship from?
We are an Australian-owned brand. To ensure the highest craftsmanship, our primary workshop is in Hong Kong.
This strategic location allows us to work closely with elite suppliers, ensuring every watch is hand-assembled and regulated by our team. Unlike generic drop-shippers, we personally vet every build before global shipping.
How long does shipping take?
We ship all orders using DHL Express.
Delivery typically takes 4–8 business days after your order has been dispatched.
Once shipped, you will receive a tracking number so you can follow your delivery in real time.
Why does my DHL tracking only show “Shipment information received”?
This status may appear shortly after dispatch. Your parcel has already been handed over for export processing, but because we ship orders in bulk through our logistics partner, it can take a few days before DHL performs the first scan and updates tracking details.
This is normal, especially during peak seasons or when the Hong Kong hub is experiencing high volume. Once DHL completes the initial scan, tracking will update and move normally.
What is your return policy?
We offer a 30-Day Return Window on eligible products.
Returns are always accepted for manufacturing defects, faults, or incorrect items. In these cases, we will provide a repair, replacement, or refund.
To start a return, contact us at Support@watchmods.com.au for approval. Return and Refund Policy
Orders
Below are some of are common questions about orders
What payment methods do you accept?
We accept Visa, Mastercard, AMEX, Apple Pay, Google Pay, Shop Pay.
All payments are securely processed through Shopify’s ShopPay System, ensuring safe and encrypted transactions.
What comes with my order?
Each WatchMods timepiece includes a premium protective box, warranty documentation, and a complimentary adjustment tool kit.
How do I contact support?
Use our contact page or email us at Support@watchmods.com.au. Our team replies to most queries within 1–2 business days.
Products
Below are some common questions about our products
What is a Custom Seiko Mod Watches ?
A Custom Seiko Mod Watch is a timepiece built using high-quality aftermarket components and a reliable Seiko-compatible movement such as the NH35, NH34, or VK63.
Each watch is individually hand-assembled to create a unique design that is not available as a standard factory model.
Disclaimer: Watch Mods is an independent brand and has no affiliation with Seiko or any other manufacturer.
How long does it take to build a mod watch?
Every watch is hand-assembled to order.
Our typical build time is 4–6 business days, followed by full quality checks before dispatch.
Do you provide a warranty?
Yes. All watches come with a 12-month mechanical warranty covering movement and assembly defects.
This does not include normal wear, accidental damage, or water misuse.
Are the watches water-resistant?
Most models are rated at 3ATM, suitable for daily wear and light splashes.
They are not designed for swimming or diving unless specifically stated.