Warranty Policy – WATCH MODS

Last Updated: 31 January 2026

At WATCHBRICK MOD, we take pride in the craftsmanship and reliability of our hand-assembled timepieces. Every watch we build undergoes careful assembly and quality control to ensure dependable performance.

This Warranty Policy explains what is covered, what is not covered, and how to request assistance if you experience an issue with your watch.

12-Month Limited Warranty

All watches purchased from WATCHBRICK MOD are covered by a 12-month limited warranty from the date of delivery.

This warranty applies to the internal mechanical functioning of the watch and specifically covers:

What Is Covered

• Movement Defects:
  Manufacturing defects or mechanical failures in the watch movement (such as NH34, NH35, NH36, VK63, or similar calibres).

• Functional Malfunctions:
  Issues that prevent the watch from operating as intended due to a fault in assembly or internal components.

• Timekeeping Accuracy Issues:
  If the movement performs significantly outside its normal technical specifications due to a manufacturing defect.

If a valid issue is confirmed, we will repair the watch at no cost or, where necessary, provide a replacement.

What Is Not Covered

To ensure clarity, the following are not covered under this warranty:

Water Damage

• Damage caused by exposure beyond the stated water-resistance rating

• Failure to properly secure a screw-down crown

• Use of the watch in water without following proper handling instructions

Accidental or Physical Damage

• Cracked or scratched crystals

• Dents, drops, impacts, or mishandling

• Broken lugs, crowns, or bracelets caused by misuse

Normal Wear and Tear

• Scratches to the case or bracelet from everyday use

• Ageing, stretching, or fading of leather, rubber, or fabric straps

• Natural cosmetic ageing of coatings or finishes

Unauthorised Repairs or Modifications

• Any attempt to open the case back

• Repairs or alterations performed by third parties

• Modifications made after purchase

Any of the above actions will void the WATCH MODS warranty.

How to Make a Warranty Claim

If you believe your watch has developed a mechanical issue covered by this warranty, please follow these steps:

1. Contact Us
   Email support@watchbrickmod.com with:

   • Your order number

   • A description of the issue

   • Clear photos or a short video showing the problem (if applicable)

2. Assessment
   Our team will review your claim within 24–48 hours and advise whether the issue is covered.

3. Resolution
   If approved, we will provide instructions for returning the watch for repair or replacement.

Shipping Costs for Warranty Service

• Within the first 30 days after delivery:
  WATCHBRICK MODS will cover both return shipping and reshipping costs for approved warranty claims.

• After 30 days:
  The customer is responsible for shipping the watch to our service address.
  WATCHBRICK MODS will cover the cost of the repair and the return shipping back to you.

Limitations

This warranty applies only to the original purchaser and is non-transferable. Proof of purchase is required for all claims.

The warranty covers functional defects only and does not provide refunds for change of mind, cosmetic concerns, or normal usage-related wear.

Independent Brand Disclaimer

WATCH MODS is an independent watch modification and assembly brand operated by WATCHBRICK MOD. This warranty is provided solely by WATCHBRICK MODS and is not affiliated with, authorised by, or backed by Seiko Holdings Corporation or any other original equipment manufacturer (OEM).